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Educating Clients About New Yard Maintenance Machinery

One dream that every homeowner has is that their lawn will be the envy of the entire neighborhood, and they will do anything within their reach to make this possible. The only problem is that with the changes in weather, thousands of lawn care equipment and chemicals, everyone's a little bit scared of trying new things for their lawn because they do not know what will work and what might not. As a lawn care expert, therefore, your responsibility is to educate the clients about new equipment and here are a few tips on how to get this done.

 Personal Experiments

 People only believe in the effectiveness of something, especially when it is new in the market and when they see evidence of it working. The easiest way to convince a customer that the new lawn chemical or mower will not kill their grass or poison the pets is showing them case studies where other clients have used the products with no side effects. If the product is very new and no one has tried it before, you may have to be your own guinea pig. Use the chemical or mower on your own lawn and record how the grass reacts to it. Customers will be even more willing to adopt the lawnmower if you are willing to bet your own lawn on it.

 Live Demos

 Another reason people keep off new yard maintenance equipment is when they are not sure how it is operated. In addition to creating videos, you can organize a day where you take the clients interested in the machinery out to a yard and show them the different machinery and how to operate it. You can dedicate an entire morning, afternoon or even the entire day to the process. Have a number of experts, and if possible representatives of the manufacturing company present during the live demo so that they can answer any questions that the clients will have by the end of the process.

 Creating simplified manuals and lists

 Another way that you can teach your customers about new yard machinery is taking the user manuals that come with them and simplifying them for the benefit of the user. Make lists of simplified operations such as switching on the machine, the different operations that it performs, how to power it, what to do in case it fails and general troubleshooting tips and when to call in an expert for repairs.

 Help with the installation and first use

 Another great way that you can teach about the use of yard care equipment is accompanying the client to their home to help with the setup and the first use. They will have more confidence when they are in the company of an expert and when they know someone can help if the machine does not work as expected.

 These are some of the simple ways in which you can help your clients gain confidence using new machinery. Remember that when you offer warranties, you are expressing trust in the quality of the product, and the customer will be more inclined to invest in the said product.

 

 

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Preparing a Work Crew for Professional Lawn Care Work

A well-trained staff can be an asset to any business and landscaping business owners who mistakenly assume that their workers may get by with little in the way of formal training could be making a very serious misstep. From optimizing productivity and efficiency to reducing the risk of an on-the-job accident, the right training procedures and policies could end up making a huge difference. The following issues all warrant concentration when bringing on new employees or ensuring that existing staff are able to handle their duties without issue.

Safe Operation of All Equipment

Safety should always be the top priority and employers would do well to take whatever steps are needed in order to better protect their workers. Even a seemingly minor accident can be very costly to deal with for workers and their employers alike. Providing all employees with the training and instruction they need to handle equipment safely and property is never an issue that should be left to chance. Landscaping businesses may also need to consider any OSHA regulations pertaining to age limits and any other restrictions that may apply to their equipment and practices.

 

Scheduled Breaks and Meal Times

Determining a more efficient schedule and ensuring that all employees are able to adhere to it can greatly benefit the overall productivity of a crew. Adopting policies that establish set break and meal times and that such issues are covered as part of any employee training effort or policy may eliminate many potential issues that might otherwise interfere with operations and workflow. Expecting work crews to stay active the entire time they are at a job site or failing to establish a set schedule could quickly become problematic. Such issues should always be addressed during training and orientation.

 

Issues Specific to the Work Site

Landscaping and lawn care crews often find themselves working in a wide range of settings and environments. Workers who have not been adequately trained may be unable to navigate their surroundings successfully, a concern which may lead to dissatisfied clients and future complaints. Briefing all workers regarding any particular concerns that may crop up on an individual job site is always a smart move, especially for employers and business owners who are striving to minimize the risk of property damage, privacy violations or other situations which could create potential problems. Spending a few minutes talking to all employees before work begins is often all that is required.

 

Ongoing Training

Just because a crew has been properly trained to handle a job today does not always mean they require no further instruction. Training policies that provide all staff and employees with ongoing instruction are often the best way to address the situation. Providing workers with new equipment without training them first or assuming that one set of policies and instructions may be sufficient for all job sites could be a serious mistake. Offering additional instructions prior to beginning a new job and ensuring that employees are provided with any further training or the chance to refresh their skills and understanding from time to time can have many benefits.